Our Order Process
Placing an order is only a phone call away. 1-888-630-7691.
To Guarantee your price and freight estimates, we like to speak with you over the phone. This will also help in answering any questions you may have regarding any products or shipping methods. You can also fill out the “quote cart” on our site.
Our site is not a “true e-commerce site”. As we explain below this will guarantee the price and information you receive is accurate.
We do not give freight estimates on our site. Freight prices change daily due to constantly fluctuating fuel costs. We like to collect all of your shipping info. and then request any freight charges. This will guarantee an exact freight price for your order. We can normally get freight prices with in a few minutes.
Our “quote cart” allows you to add products to your cart. After filling out the “quote cart” completely you will be sent a confirmation that we have received your request. We will work up the quote for your products including any applicable freight costs. Most requests are answered the same business day. Usually we get back with you with in a couple of hours. Depending on quantities and reply from the manufacturer the time may extend out to 24hrs. We will contact you with any questions we may have to to insure that your quote is complete and that you have the best possible price. You will then receive an invoice along with our terms and conditions page. You will need to review, sign and date both the invoice and terms and conditions pages and fax (714-694-1510) them to us. This is to insure that the items, shipping info. and contact info. are correct and that you want to proceed with your order.
Once your order has been placed we will need payment in full before any products are shipped. We accept most major credit cards, e-checks and checks.
When your order ships we will email you a confirmation including the freight carrier and tracking number.
We are always available to answers any questions you may have between the hours of 8:30 am to 5 pm. (pacific standard time) Monday thru Friday. If you call and we are on the other line or if it is after business hours please leave a voicemail with your return call information. We will call you back. Or fell free to fill out our contact page.
If you do not see an item on our site that you are looking for please contact us. We will help you find it. We have great working relationships with many of the industries leading manufacturers.