Placing an order:
You may place an order by phone using our Toll Free number 1-888-630-7691 or by using our “Quote Cart” system. Our “Quote Cart” system allows our customers to add products to their cart and request pricing. After filling out the “quote cart” completely you will be sent a confirmation that we have received your request. We will work up the quote for your products including any applicable freight costs. Most requests are answered the same business day. Usually we get back with you with in a couple of hours. Depending on quantities and reply from the manufacturer the time may extend out to 24 hours. We will contact you with any questions we may have to to insure that your quote is complete and that you have the best possible price. You will then receive an invoice along with our terms and conditions page. You will need to review, sign and date both the invoice and terms and conditions pages and fax (714-694-1510) them to us. This is to insure that the items, shipping info. and contact info. are correct and that you want to proceed with your order. Once the fax is received your order will be placed. All order must be paid in full prior to shipping.
We do not give freight estimates on our site. This is due to the constant fluctuating fuel costs. We can give freight costs over the phone or they can be added to your returned quote.
Once an order has been placed we will need payment in full prior to any products shipping. We accept most major credit cards and checks. If using a check, the check must clear prior to any order shipping. All returned checks are subject to a return fee.
Canceling and order:
PLEASE REVIEW YOUR ORDER.
Cancellation of an order / orders that has been processed and not begun production are subject to a 25% processing fee. We are not able to change or cancel an order that has all ready been entered into production. You are financially responsible for all orders that have moved into the production process.
When orders ship you will be notified with all corresponding tracking numbers and freight carriers. A contact name and phone number is required for all shipments. A name and number are needed to put on the freight bill so you can be notified prior to delivery. You can also schedule a delivery at that time or you can choose to pick up the items at the carriers closest terminal. When a delivery is made you will need extra help to off load the truck. TRUCK DRIVERS ARE ONLY RESPONSIBLE TO GET THE ITEMS TO THE TAIL END OF THE TRAILER. YOU ARE RESPONSIBLE TO OFF LOAD ALL ITEMS. Inside delivery and lift gate service is available at an extra charge, but must be discussed prior to any order being placed.
It is your responsibility to count all cartons and merchandise when you receive your shipment. Every shipment is accompanied by a freight bill. You will need to notate on the freight bill if there are any shortages. YOU WILL ALSO NEED TO NOTATE ANY DAMAGE. Inspecting all cartons and items is very important. If there is damage you will need to refuse that item/ items and notate it on the freight bill. If you find any damaged cartons you will need to notate it on the freight bill. A brief description is nessecary. You will need to sign and date the bill. The driver will also need to sign and date the freight bill. Once you have signed the freight bill the drivers responsibility ends. Keep your copy of the freight bill. If you find items with “concealed damage” you will need to notify the freight carrier. Report the “concealed damage with in 24 hours. Most freight carriers will not pay claims on “concealed damged” items, so inspect your cartons thoroughly. A&M Church and School Furniture is not responsible for products damaged in transit and we can not accept returns of products damaged in transit. You will need to notify us within 24 hours after the delivery of damaged and refused items only. A&M is not responsible for canceled damaged items.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. All returns must be shipped freight prepaid at the customers expense. Authorized returns are shipped back to the manufacturer and not to A&M. Authorized returns must have an exception number prior to being returned. These numbers are only obtained through A&M. All returned merchandise must be in new condition and in the original packaging and cartons. All corresponding pieces must be in cartons. Authorized returns will be charged a 30% restocking fee which is required by the manufacturer not A&M.